iva Guide Try the Live Demo

Welcome to the Riva Guidebook

Discover everything you can do with Riva, and get tips to make the most of every message.

Quick overview
What is Riva?

Your business memory. You sell. Talk to Riva — it remembers the rest.

Learn more about Riva

Quick overview

Everything Riva understands, with examples you can try right away.

Record a sale
Tell Riva about a new customer order. Just describe what happened naturally — whether items are in stock or being preordered.
What you can do
  • Sell items in stock
  • Record a preorder
  • Sell multiple items at once
  • Set unit price or total
What to include
Customer
Required
Who bought it
Product
Required
What they bought
Quantity
Defaults to 1
How many
Price
Required
Per item or total
Order type
Defaults to available
Preorder or in stock
Examples
Ama bought 3 handbags for GH₵540
Customer Ama Product handbags Qty 3 Total GH₵540 Type available
Kofi wants 5 pairs of shoes at GH₵120 each
Customer Kofi Product shoes Qty 5 Unit price GH₵120
Ama preordered 2 dresses for GH₵400
Customer Ama Product dresses Qty 2 Total GH₵400 Type preorder
By default, Riva treats orders as readily available (items in stock). Use words like "preordered" or "preorder" to mark items that aren’t ready yet. Give the price per item or the total — Riva calculates the other. Skip the quantity and Riva assumes 1.
Update an order
Modify an existing order — add items, change quantities, or cancel.
What you can do
  • Add new items
  • Change quantities
  • Update prices
  • Cancel an order
What to include
Customer
Required
Whose order to update
Product
Required
Item to add or change
Quantity
Optional
New quantity
Examples
Add 2 scarves to Ama’s order
Action add item Customer Ama Product scarves Qty 2
Change Ama’s handbags to 5 instead
Action update quantity Customer Ama Product handbags Qty 5
Cancel Kofi’s order
Action cancel Customer Kofi
Always mention the customer name so Riva finds the right order. If a customer has multiple open orders, Riva will ask you to clarify which one.
Record a payment
Tell Riva when a customer pays. It links the payment to the right order automatically.
What you can do
  • Record a full or partial payment
  • Record a refund
  • Specify payment method
What to include
Customer
Required
Who paid
Amount
Required
How much
Method
Optional
MoMo, cash, bank
Examples
Ama paid GH₵200 by MoMo
Customer Ama Amount GH₵200 Method MoMo
Received GH₵300 cash from Kofi for his last order
Customer Kofi Amount GH₵300 Method Cash
Mention the payment method (MoMo, cash, bank transfer) so Riva tracks it accurately. If you skip it, Riva will ask. Partial payments are fine — Riva keeps a running balance.
Log an expense
Record business spending so you can track where your money goes.
What you can do
  • Log a new expense
  • Update an expense
  • Delete an expense
What to include
Amount
Required
How much you spent
Description
Required
What it was for
Examples
Spent GH₵80 on packaging materials
Amount GH₵80 Description packaging materials
Paid GH₵150 for delivery fuel
Amount GH₵150 Description delivery fuel
Be specific about what the expense was for — it helps when you review your spending later. Instead of "spent 80", say "spent GH₵80 on packaging".
Ask a question
Ask Riva about your business and get answers from your own data.
What you can do
  • Customer balances
  • Order details and status
  • Daily or weekly sales
  • Revenue and outstanding totals
  • Payment history
What to include
Topic
Required
What you want to know
Customer
Optional
Narrow to one person
Period
Optional
Today, this week, etc.
Examples
How much does Ama owe?
Topic outstanding balance Customer Ama
What did I sell today?
Topic daily sales Period today
Show me Kofi’s orders
Topic order history Customer Kofi
Name the customer or time period for specific answers. The more precise your question, the more useful the answer. "How much does Ama owe?" beats "any balances?".
Track delivery
Update order fulfilment status as items move from packing to delivery.
What you can do
  • Mark order as ready
  • Mark as dispatched
  • Mark as delivered
  • Cancel a delivery
  • Update delivery address
What to include
Customer
Required
Whose order
Status
Required
Ready, dispatched, delivered
Address
Optional
Delivery location
Examples
Mark Ama’s order as ready for pickup
Customer Ama Status ready
Kofi’s order has been delivered
Customer Kofi Status delivered
Send Ama’s order to Osu, Oxford Street
Customer Ama Status dispatched Address Osu, Oxford Street
Update each step as it happens — ready, dispatched, delivered. Riva keeps the full delivery timeline so you can see exactly where every order is.

What you can do with Riva

Explore Riva by the part of your business you want to manage.

Orders
Create, update and track customer orders.
6 things you can do
Payments
Record payments, balances and credit.
5 things you can do
Customers
Customer records, history and credit.
2 things you can do
Products
Products, prices and availability.
5 things you can do
Expenses
Record and track business spending.
4 things you can do
Fulfilment
Track orders from packing to delivery.
7 things you can do
Questions
Ask about orders, payments, sales and more.
11 things you can do