Fulfilment
Mark orders as packed, dispatched, or delivered. Track delivery status.
Available
Mark order ready Available
Mark an order as packed and ready for pickup or delivery.
Try saying
Order is ready.
Mark as ready for pickup.
Kojo’s order is prepared.
Mark dispatched Available
Mark an order as sent out for delivery.
Try saying
Order has been sent out.
Dispatched for delivery.
Rider picked up the order.
Mark delivered Available
Confirm an order has been delivered to the customer.
Try saying
Order delivered.
Customer received the goods.
Delivery confirmed.
Riva may ask for confirmation if a payment hasn’t been recorded yet.
Update delivery address Available
Change the delivery address for an order.
Try saying
Change delivery address to Osu.
Update address.
Deliver to a different location.
Cancel delivery Available
Cancel a scheduled delivery.
Try saying
Cancel the delivery.
Don’t deliver this order.
Stop the dispatch.
Riva will always ask for confirmation before cancelling a delivery.
Check fulfilments Available
See delivery status for orders.
Try saying
Show deliveries.
List fulfilments.
Check delivery history Available
See the timeline of delivery events for an order.
Try saying
Show delivery events.
Fulfilment history.