Orders
Create an order, add items, change details, or check on an existing order.
Available
Create an order Available
Record a new sale from a customer.
Try saying
Kojo bought two white shirts for GH₵300.
Create an order for Ama: one handbag, GH₵180.
Abena ordered 3 bottles of shea butter, GH₵75 each.
Kwame ordered one leather belt, GH₵95.
Helpful details to include
Customer nameProductQuantityPrice
Always include the price for any product Riva hasn’t seen before. Once a product is on file, Riva will remember the price for future orders.
Add items to an order Available
Add a new product or increase a quantity on an open order.
Try saying
Add two bottles of water to Kojo’s order.
Include one more black shirt.
Add one leather wallet, GH₵120 to Ama’s order.
Riva may ask which order you mean when a customer has more than one open order. If the product has never been recorded before, include the price — Riva won’t have it on file yet.
Change an order Available
Update quantities, prices, or the customer on an order.
Try saying
Change the quantity of black dresses to three.
Not Ama, I meant Adwoa.
Actually, the price is GH₵250 not GH₵300.
Remove an item New
Remove a product from an order.
Try saying
Remove the handbag from Ama’s order.
Take out the water bottles.
Check an order Available
Ask about an order’s items, status or total.
Try saying
What did Ama order?
How much is Kojo’s order?
Show me today’s orders.
Cancel an order Available
Cancel an entire order.
Try saying
Cancel Ama’s order.
Kojo doesn’t want the order anymore.
Riva will confirm before cancelling. If a payment was already recorded, Riva will let you know.